Ash asked for Idm one-liners so here’s one for you: Your Manual processes are as good as the errors they produce. Recently I was working with a client that had various rules in place concerning employee Identities. The problem was they were relying on manual processes to enforce them thus opening themselves up to human error. One example would be their username naming convention which consisted of a combination of characters from the first name, middle name and last name. There are also special cases involving exceptions (if a username was already taken). While working on the IdentityMap for this client they decided they wanted to do some data cleansing as well. So I starting writing rules for excluding problem records. Hundreds of records were out of compliance with their various rules.

So the lesson to learn here is:

automation, automation, automation. Clients ought to automate as many business processes as possible to prevent human errors. The next best thing is checking for compliance at key points to prevent bad data from becoming widespread and irreversible.